General Terms for Partners

General Terms and Conditions Festival Gift Card Partners

Last updated: May 19, 2026

These general terms and conditions apply to all current and future agreements between TicketGift B.V., trading under the name Festival Gift Card, and Partners, unless otherwise agreed in writing.

Changes to these terms and conditions will be published on festivalcadeau.com and/or communicated to Partners at least thirty (30) days prior to their effective date.

Article 2: Applicability

2.1 These general terms and conditions apply to all offers, agreements and services of Festival Gift Card.

2.2 Deviations from these terms and conditions are only valid if agreed in writing.

2.3 If any provision of these terms and conditions proves to be void or is annulled, the remaining provisions shall remain in full force.

2.4 Additional technical documentation, integration terms, developer instructions and operational guidelines form an integral part of the collaboration between the parties.

Article 3: Participation and use of the Gift Card

3.1 Festival Gift Card offers a prepaid means of payment that can be used by consumers at affiliated Partners.

3.2 The Gift Card is valid for two (2) years after activation, unless otherwise required by law.

3.3 Depending on the relevant Brand Type, card variant, campaign or commercial proposition, different validity periods may apply. Specific promotional cards, promotional cards or cards issued in the context of contests, marketing campaigns or other temporary commercial purposes may have a shorter or different validity period. The applicable validity period will in that case be stated on the relevant card, campaign expression or accompanying communication.

3.4 The Gift Card may be issued both physically and digitally.

3.5 A Participation Agreement may be established, among other ways, through:

• a digital or written registration via festivalcadeau.com;
• the registration form at https://www.festivalcadeau.com/voorbedrijven/organisers;
• acceptance via email;
• a separate collaboration agreement;
• or by actual use of the services of Festival Gift Card.

3.6 Festival Gift Card reserves the right to refuse a registration without stating reasons.

3.7 Partner provides correct business and contact details and informs Festival Gift Card of relevant changes in a timely manner.

3.8 Festival Gift Card may engage third parties for the performance of its services.

3.9 Partner accepts the Brand Types and associated commercial terms and conditions applicable at the time of participation, unless otherwise agreed in writing.

3.10 New Brand Types or materially changed commercial terms and conditions will be communicated to Partner in advance.

3.11 Festival Gift Card reserves the right to change, expand or terminate functionalities, integrations, commercial models, platform components or additional services.

3.12 Festival Gift Card may offer services under its own name, white-label constructions, co-branded concepts or other commercial labels.

3.13 Festival Gift Card has the right to introduce and launch additional Brand Types, card variants, labels, propositions, campaigns or commercial concepts within its platform at its own discretion, whether or not technically processed via Intersolve or other processing partners.

3.14 Such additional Brand Types, propositions or commercial concepts are also subject to these general terms and conditions and may contain different commercial, operational, promotional or financial terms and conditions, without requiring additional approval from Partner, unless otherwise agreed in writing.

3.15 If Partner cannot agree with a new Brand Type, additional proposition or materially changed commercial structure, Partner shall solely have the right to terminate the entire collaboration in writing subject to a notice period of one (1) calendar year, unless otherwise agreed in writing in a specific collaboration agreement.

Article 4: Costs, fees and payouts

4.1 Connection fees, monthly fees or transaction fees may apply for participation.

4.2 Any technical integration or connection costs will be communicated in advance.

4.3 Festival Gift Card may offset agreed transaction costs against payouts to Partner.

4.4 Payouts are made to the bank account number provided by Partner.

4.5 Different payout percentages may apply for different Brands. For the Brand 'Festival Gift Card' founded in 2019, one hundred percent of the redeemed gift card value is paid out. For the Brand 'Festival Gift Card Marketing' founded in 2026, seventy percent of the redeemed gift card value is paid out.

4.6 If a minimum payout threshold applies, this will be made known in advance.

4.7 Partner is responsible for correct technical integration via its own systems, PSPs or ticket providers.

4.8 Festival Gift Card has the right to temporarily suspend payouts if:

• there is a fraud investigation;
• there is uncertainty about transactions;
• Partner fails to meet its obligations;
• chargebacks, claims or compliance risks exist;
• laws or regulations require this.

4.9 Festival Gift Card may offset outstanding amounts, corrections, chargebacks, damages or costs against future payouts to Partner.

4.10 Unless otherwise agreed in writing, payouts are made according to the standard payout cycle used by Festival Gift Card.

4.11 Festival Gift Card gives no guarantees with regard to revenue, transactions, ticket sales, reach, marketing results or commercial performance.

4.12 Festival Gift Card may apply different commercial terms, rates, payout percentages or promotional arrangements per Partner, Brand Type, campaign, ticket provider, retail channel or commercial segment.

Article 5: Obligations of Partner

5.1 Partner will offer Festival Gift Card in a correct and reasonable manner within the agreed sales channels.

5.2 Partner enables holders to use the Gift Card as a means of payment in accordance with the technical capabilities of the integration.

5.3 Partner ensures adequate support for customers with regard to payments via Festival Gift Card.

5.4 If Partner is structurally visible on physical gift cards, packaging or retail expressions, Partner will keep Festival Gift Card active as a payment method for the duration of these expressions, to the extent reasonably possible technically and commercially.

5.5 If Partner organizes events in which Festival Gift Card is integrated, Festival Gift Card may request promotional admission tickets for relationship management, marketing or retail activities. The provision thereof shall take place exclusively by mutual agreement.

5.6 Partner will not perform any acts that could damage the reputation, functioning or reliability of Festival Gift Card.

5.7 Partner complies with all applicable laws and regulations, including regulations in the field of consumer protection, payment transactions, sanctions legislation, anti-money laundering legislation and privacy legislation.

5.8 Partner will provide Festival Gift Card, upon first request, with reasonably necessary information in the context of compliance, fraud or security checks.

5.9 Partner maintains adequate records of transactions in which Festival Gift Card was used and provides relevant information for verification or investigation upon reasonable request.

5.10 If Partner participates with regard to an event concept, festival series, brand formula or organizational concept, the participation shall in principle apply to future editions and comparable events within the same concept, unless the parties agree otherwise in writing.

5.11 Partner will not deploy Festival Gift Card exclusively for individual events, editions or ticket sales based on disappointing sales results, remaining capacity, temporary promotional necessity or comparable circumstances, if this reasonably undermines the sustainable collaboration between the parties.

5.12 Unless otherwise agreed in writing, the collaboration between the parties is not exclusive.

5.13 Partner remains fully responsible for the organization, execution, ticketing, customer service, refunds and compliance with applicable laws and regulations with regard to its events, products and services.

5.14 If Partner switches to another PSP, ticket provider or technical infrastructure, Partner will ensure continuation of the integration of Festival Gift Card within a reasonable transition period of up to six (6) months.

5.15 If the integration of Festival Gift Card has not been operationally restored in a commercially comparable manner as before after the end of this transition period, Partner owes Festival Gift Card immediately due compensation of €5,000 per relevant event concept, festival series, brand formula or organizational concept to cover commercial, operational, retail and integration-related damage, unless there is force majeure, technical impossibility or circumstances that cannot reasonably be attributed to Partner.

5.16 Partner will keep Festival Gift Card visible and available in a commercially reasonable manner within its relevant ticket, payment or sales environment during the collaboration.

5.17 Partner acknowledges that Festival Gift Card may depend on long-term retail, distribution and marketing trajectories, which should reasonably be taken into account upon termination of the collaboration.

5.18 Partner will comply with the technical documentation, integration terms, developer instructions, API specifications, onboarding guidelines and other operational requirements applicable at that time as made available via developer.festivalcadeau.com or other communication channels designated by Festival Gift Card.

5.19 Festival Gift Card has the right to change, supplement or update this technical documentation, integration terms, specifications and instructions from time to time if this is reasonably necessary for security, continuity, technical operation, compliance, optimization or further development of its platform and services.

Article 6: Term and termination

6.1 The agreement is entered into for an indefinite period.

6.2 Partner may terminate the agreement exclusively in writing subject to a notice period of three (3) calendar years, unless otherwise agreed in writing.

6.3 During the notice period, Partner will continue to integrate, accept and offer Festival Gift Card in a commercially reasonable manner within its relevant ticket, payment and sales environment.

6.4 Festival Gift Card has the right to terminate the agreement in whole or in part with immediate effect if:

• Partner is declared bankrupt;
• applies for suspension of payments;
• becomes involved in fraud or abuse;
• violates laws or regulations;
• causes reputational damage;
• materially fails to fulfill its obligations.

6.5 Existing payment, settlement, marketing, distribution and promotional obligations shall remain in force after termination for the applicable notice period.

6.6 Already produced physical cards, packaging, retail materials or campaigns may remain in circulation during the normal distribution period.

6.7 Festival Gift Card has the right to temporarily limit or suspend the visibility, promotion, positioning or availability of Partner within its platform, marketing channels, retail channels or campaigns if reasonable commercial, technical, operational, compliance or reputation-related grounds exist for doing so.

6.8 Festival Gift Card reserves the right to refuse, limit or terminate collaboration if association with Partner could reasonably cause reputational damage to Festival Gift Card, TicketGift B.V., affiliated Brand Types or commercial partners.

6.9 Termination by Partner shall not affect already planned retail, marketing, distribution or promotional campaigns, unless otherwise agreed in writing.

Article 7: Intellectual property and brand use

7.1 Partner grants Festival Gift Card, for the duration of the agreement, a non-exclusive right to use Partner's name, brand, logo and promotional material for promotional purposes.

7.2 This use may take place on websites, social media, physical gift cards, packaging, presentations and marketing expressions.

7.3 Festival Gift Card will carry out the brand use carefully and reasonably with respect for the reputation and image of Partner.

7.4 Festival Gift Card retains reasonable freedom with regard to format, positioning and design of logos and promotional materials.

7.5 Partner may only object to brand use if serious reputational damage or misleading use is reasonably demonstrable.

7.6 Already produced materials may be used until existing stock is depleted.

7.7 All intellectual property rights of Festival Gift Card remain the property of TicketGift B.V. or its licensors.

7.8 Festival Gift Card may use anonymized and aggregated transaction data for analyses, optimization, benchmarking, marketing insights and commercial purposes, provided that this data cannot be traced to individual persons.

7.9 Festival Gift Card independently determines the manner in which Partners, events, Brand Types, campaigns or propositions are presented or positioned within its platform, retail channels, websites, marketing expressions or promotional activities, without obligation to minimum exposure, marketing support or sales results.

Article 8: Liability

8.1 Festival Gift Card is exclusively liable for direct damage that is the direct result of an attributable shortcoming.

8.2 Festival Gift Card is not liable for indirect damage, including consequential damage, loss of profit, reputational damage, lost savings, loss of data or damage due to business stagnation.

8.3 Festival Gift Card is not responsible for the delivery, execution, quality, cancellation or content of events, tickets, products or services of Partner.

8.4 Festival Gift Card is not liable for disruptions, errors or shortcomings of third parties, including PSPs, ticket providers, hosting parties, telecom providers or Intersolve.

8.5 The total liability of Festival Gift Card is limited to the amount that Partner paid to Festival Gift Card in the twelve (12) months preceding the damage, with a maximum of €10,000, unless mandatory law provides otherwise.

8.6 The liability limitations do not apply in the event of intent or deliberate recklessness.

8.7 Partner indemnifies Festival Gift Card against claims from third parties arising from acts or omissions of Partner.

Article 9: Availability and force majeure

9.1 Festival Gift Card strives for the highest possible availability of its systems, but does not guarantee uninterrupted service.

9.2 Force majeure means any situation outside the reasonable sphere of influence of the parties, including disruptions, cyber incidents, government measures, pandemics, strikes and failure of third parties.

9.3 During force majeure, obligations are suspended.

9.4 If the force majeure situation lasts longer than thirty (30) days, both parties may terminate the agreement in writing.

Article 10: Fraud and abuse

10.1 Festival Gift Card reserves the right to temporarily block transactions, cards or accounts in case of suspected fraud, abuse or unauthorized use.

10.2 Partner cooperates upon request in investigations into fraud or abuse.

10.3 Fraudulent transactions are for the account and risk of the party that acted culpably.

Article 11: Confidentiality

11.1 Parties undertake to maintain confidentiality of Confidential Information.

11.2 Confidential Information is used exclusively for the performance of the agreement.

11.3 This obligation remains in force after termination of the agreement.

Article 12: Privacy and data protection

12.1 Parties process personal data exclusively in accordance with applicable privacy legislation, including the GDPR.

12.2 Each party is independently responsible for the personal data it processes within its own systems.

12.3 If parties qualify as data controller or processor within the meaning of the GDPR, they will make additional arrangements where necessary, including a data processing agreement.

12.4 Festival Gift Card takes appropriate technical and organizational security measures.

12.5 Festival Gift Card may use sub-processors or external service providers to the extent necessary for the performance of the services.

12.6 Parties inform each other without unreasonable delay if there is a security incident or data breach relevant to the performance of the agreement.

Article 13: Supervision and processing of funds

13.1 Festival Gift Card is a product of TicketGift B.V.

13.2 Intersolve and/or other specialized service providers may be used for the technical processing, administration and settlement of gift card balances.

13.3 Partner acknowledges that payment flows may be technically processed via external payment and processing partners.

Article 14: Communication and complaints

14.1 Official communication takes place via the contact details provided by the parties.

14.2 Complaints must be reported in writing within thirty (30) days after discovery.

14.3 Festival Gift Card strives to handle complaints within ten (10) business days.

Article 15: Amendment of terms and conditions

15.1 Festival Gift Card may amend these terms and conditions.

15.2 Amendments will be announced at least thirty (30) days prior to their effective date.

15.3 If Partner does not agree with a material amendment, Partner has the right to terminate the agreement in writing before the effective date of the amendment.

15.4 If Partner continues to use the services after the effective date, this constitutes acceptance of the amended terms and conditions.

15.5 The absence of enforcement, the toleration of deviations or the application of certain commercial terms and conditions in previous situations does not create an obligation for Festival Gift Card to apply this again in future situations.

Article 16: Transfer

16.1 Festival Gift Card may transfer rights and obligations under the agreement to an affiliated company or third party, provided this does not have a materially adverse effect on Partner.

16.2 Partner may only transfer rights or obligations after written consent from Festival Gift Card.

16.3 Partner does not acquire exclusive rights with regard to categories, regions, events, ticketing partners or commercial segments, unless otherwise agreed in writing.

16.4 Nothing in this agreement shall give rise to a joint venture, agency, representation or employment agreement between the parties.

Article 17: Applicable law and competent court

17.1 All agreements and these terms and conditions are exclusively governed by Dutch law.

17.2 Disputes shall be submitted exclusively to the competent court in the Noord-Holland district, location Haarlem, unless mandatory law provides otherwise.

Article 18: Final provisions

18.1 If any provision of these terms and conditions proves to be invalid, the remaining provisions shall remain in full force.

18.2 In that case, parties will agree on a replacement provision that corresponds as closely as possible to the purpose and purport of the original provision.

18.3 The following provisions shall remain in force after termination of the agreement:

• liability;
• intellectual property;
• confidentiality;
• privacy;
• outstanding payment and settlement obligations;
• dispute resolution.

18.4 These general terms and conditions are available digitally via festivalcadeau.com.